Refund & Return Policy

At Luxury Craft LLC, customer satisfaction is our priority. We want you to feel confident when purchasing from our store.

Returns

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must:

• Be in the same condition as received
• Be unused and unworn
• Include original packaging and tags (if applicable)
• Include proof of purchase or order information

To begin the return process, please contact our customer support team:

Email: support@luxurycraft.us

Please do not send items back before receiving return approval from our team. Unauthorized returns may not be accepted.

Approved returns should be mailed to:

Luxury Craft LLC
1415 Wood Ave
Colorado Springs, Colorado 80907
United States

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or an incorrect item was sent.

After your return request is approved, we will provide the necessary return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us promptly so we can review the issue and provide an appropriate solution.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us first. Once your original item is returned and approved, you may place a new order for the replacement product.

Availability of replacement items may vary depending on current inventory.

Refunds

Once we receive your returned item, our team will inspect it and notify you regarding the status of your refund.

If your refund is approved, the amount will be returned to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Restocking Fees

Luxury Craft LLC does not charge restocking fees for approved returns.

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Company Name: Luxury Craft LLC
Email: support@luxurycraft.us
Address: 1415 Wood Ave, Colorado Springs, Colorado 80907
Country: United States